Privacy policy

Last updated: August 19, 2026

This Privacy Policy describes how TREZA COSMETIC (the "Site", "we", "us", or "our") collects, uses, stores, and discloses your personal information when you visit, use our services, or make a purchase from www.trezacosmetic.com (the "Site"), or otherwise communicate with us regarding the Site (collectively, the "Services").

For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we collect pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using or accessing our Services, you acknowledge the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use or access our Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, services, operational requirements, or applicable legal and regulatory requirements.

When we make changes, we will update the "Last updated" date at the top of this Privacy Policy and publish the revised policy on our website.

How We Collect and Use Your Personal Information

To provide our Services, we may collect personal information about you from different sources depending on how you interact with our website and services.

We may use the information we collect to:

  • Process and fulfill your orders.

  • Process payments and facilitate transactions.

  • Arrange shipping and delivery.

  • Provide customer support.

  • Communicate with you regarding your orders, account, returns, refunds, or other transactions.

  • Improve our website, products, and services.

  • Send marketing and promotional communications where permitted.

  • Detect and prevent fraudulent, unauthorized, or potentially unlawful activities.

  • Comply with applicable legal and regulatory requirements.

  • Protect our website, business, customers, users, and legal rights.

What Personal Information We Collect

The type of personal information we collect depends on how you interact with our website and use our Services.

Information We Collect Directly from You

Information that you voluntarily provide to us may include:

Contact information, including your name, billing address, shipping address, phone number, and email address.

Order information, including your name, billing address, shipping address, payment confirmation, email address, phone number, and details of products purchased.

Account information, where applicable, including your username, password, and other information required to manage your account.

Customer support information, including information you provide when contacting us about an order, product, return, refund, exchange, or other inquiry.

You may choose not to provide certain information. However, some information may be necessary to process an order or provide certain features of our Services.

Information We Automatically Collect

When you visit or interact with our website, we may automatically collect certain technical and usage information.

This may include:

  • Device information.

  • Browser type and version.

  • IP address.

  • Network information.

  • Operating system.

  • Pages visited and website interactions.

  • Referring websites or sources.

  • Information about how you use our website.

We may use cookies, pixels, web beacons, and similar technologies to collect this information and improve your browsing experience.

Information We Obtain from Third Parties

We may receive information from third-party service providers that support our website and business operations.

These may include:

  • Shopify, which provides the e-commerce platform used to operate our online store.

  • Payment processors that process payments and related transaction information.

  • Shipping and fulfillment partners that assist with delivering orders.

  • Analytics and marketing service providers.

  • Customer support and technology service providers.

Third parties may collect and process information in accordance with their own privacy policies and applicable laws.

How We Use Your Personal Information

Providing Products and Services

We use your personal information to provide our Services, including to:

  • Process and fulfill orders.

  • Process payments.

  • Arrange shipping and delivery.

  • Send order and transaction notifications.

  • Manage customer accounts, where applicable.

  • Process returns, refunds, and exchanges.

  • Provide customer support.

Marketing and Advertising

Where permitted by applicable law and based on your preferences, we may use your information to send promotional communications about our products, offers, services, or other updates.

You may opt out of promotional communications at any time by using the unsubscribe option included in our marketing emails or by contacting us.

Security and Fraud Prevention

We may use personal information to identify, investigate, prevent, or take action against fraudulent, unauthorized, illegal, or malicious activities.

If you create an account on our website, you are responsible for keeping your login credentials confidential. Please contact us immediately if you believe that your account or credentials have been compromised.

Customer Support and Service Improvement

We may use your personal information to respond to customer inquiries, provide support, resolve issues, and improve our website, products, and services.

Cookies

Like many websites, TREZA COSMETIC uses cookies and similar technologies.

Cookies may be used to:

  • Keep items in your shopping cart.

  • Remember your preferences.

  • Maintain website functionality.

  • Understand how visitors use our website.

  • Improve website performance and user experience.

  • Support analytics and marketing activities where applicable.

Our online store is powered by Shopify. For more information about Shopify's use of cookies, you can review Shopify's Cookie Policy.

Most web browsers automatically accept cookies by default. You may be able to change your browser settings to remove or reject cookies. However, disabling cookies may affect certain features or functionality of our website.

How We Disclose Personal Information

We may share personal information with third parties when reasonably necessary to operate our business, provide our Services, process transactions, fulfill orders, or comply with applicable laws.

These parties may include:

  • Shopify and other technology service providers.

  • Payment processors and payment gateways.

  • Shipping and logistics partners.

  • IT and hosting service providers.

  • Customer support providers.

  • Analytics providers.

  • Marketing and advertising partners, where applicable.

  • Business partners and service providers.

  • Government authorities or regulatory bodies where required by law.

We may also disclose information when necessary to protect our legal rights, prevent fraud or misuse, enforce our Terms and Conditions, or comply with a legal obligation.

We do not sell your personal information as a business practice.

Third-Party Websites and Links

Our website may contain links to websites, applications, or services operated by third parties.

If you follow a link to a third-party website, we recommend reviewing that website's privacy policy and terms of use.

TREZA COSMETIC is not responsible for the privacy, security, content, or practices of third-party websites that we do not control.

Children's Data

Our Services are not intended for children under the age of 18 without the supervision of a parent or legal guardian.

We do not knowingly collect personal information directly from children for independent use of our Services. If you believe that a child has provided personal information to us, please contact us using the details provided below so that we can review and take appropriate action.

Security of Your Information

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security of your information.

We recommend that you avoid sending sensitive or confidential information through unsecured communication channels.

Retention of Your Information

We retain personal information for as long as reasonably necessary to:

  • Provide our Services.

  • Fulfill and maintain records of transactions.

  • Provide customer support.

  • Comply with legal, accounting, and regulatory obligations.

  • Resolve disputes.

  • Prevent fraud and misuse.

  • Enforce our agreements and policies.

The specific retention period may vary depending on the nature of the information and the reason it was collected.

Your Rights

Depending on applicable law and your location, you may have certain rights regarding your personal information, including the right to:

  • Request access to personal information we hold about you.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of personal information, subject to applicable legal requirements.

  • Withdraw consent where processing is based on consent.

  • Request information about how your personal information is used.

  • Opt out of certain marketing communications.

  • Raise a complaint regarding the handling of your personal information.

To exercise any applicable rights, please contact us using the contact details provided below.

We may need to verify your identity before processing certain requests.

Managing Communication Preferences

We may send you promotional emails or other marketing communications where permitted.

You can unsubscribe from promotional emails at any time by clicking the unsubscribe link provided in the relevant communication.

Even if you opt out of promotional communications, we may continue to send essential, non-promotional communications relating to your orders, purchases, account, payments, shipping, returns, refunds, or other transactions.

Complaints

If you have any concerns or complaints regarding how we collect, use, or process your personal information, please contact us using the details below.

We will review your concern and take reasonable steps to address it in accordance with applicable laws and regulations.

International Users

Our website and service providers may process or store information in locations outside your country of residence.

Where personal information is transferred internationally, we will take reasonable steps to ensure that such transfers are carried out in accordance with applicable data protection and privacy laws.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or would like to exercise an applicable privacy right, please contact us:

TREZA COSMETIC
Address: Uper Ground Floor, Shop 15,16 Laxmi Dhara Complex, Varachha Road, Baroda Prestige Bazar, Surat, Gujarat - 395006
Phone: +91 7990096457
Email: support@trezacosmetic.com
Website: www.trezacosmetic.com