Return & Refund Policy

At TREZA COSMETIC, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we aim to provide a clear and straightforward return and refund process.

Please read the following policy carefully before requesting a return, refund, or exchange.

Returns

1. Eligibility for Returns

  • Products may be returned within 7 days of delivery.

  • To be eligible for a return, the product must be unused, unopened, and in the same condition in which it was received.

  • The product must be returned in its original packaging, including labels, seals, and any accompanying accessories or promotional items, where applicable.

  • Customers must provide valid order details or proof of purchase when requesting a return.

2. Non-Returnable Items

The following products are generally not eligible for return:

  • Products that have been opened or used.

  • Products damaged after delivery due to improper handling or use.

  • Products returned without their original packaging, labels, or seals, where applicable.

  • Products purchased under certain sale, clearance, or promotional offers, where the offer specifically states that the item is non-returnable.

  • Products that do not meet the return eligibility requirements mentioned above.

3. Return Process

To initiate a return, contact TREZA COSMETIC at:

Email: support@trezacosmetic.com
Phone: +91 7990096457

Please provide:

  • Order number

  • Proof of purchase/order confirmation

  • Product details

  • Reason for requesting the return

  • Photographs or videos, where required

Once your return request is reviewed and approved, our support team will provide the applicable return instructions.

Please do not send a product back without receiving return instructions from our support team.

4. Return Shipping Costs

  • Unless the return is due to a defective, damaged, incorrect, or missing product attributable to TREZA COSMETIC, the customer is generally responsible for return shipping costs.

  • Original shipping charges, where applicable, are generally non-refundable.

  • For eligible defective, damaged, or incorrect products, TREZA COSMETIC may arrange or reimburse return shipping as appropriate.

Refunds

1. Refund Approval

Once the returned product is received, it will be inspected to determine whether it meets the applicable return conditions.

After inspection, we will notify you whether your refund request has been approved or rejected.

Approved refunds will generally be processed within 7–10 business days after approval. The time taken for the amount to appear in your account may vary depending on your bank or payment provider.

2. Mode of Refund

  • For prepaid orders, approved refunds will generally be credited to the original payment method.

  • For Cash on Delivery (COD) orders, eligible refunds may be processed through a suitable bank transfer or another refund method agreed upon with the customer.

  • Customers may be required to provide accurate bank or payment details for processing a COD refund.

3. Partial Refunds

In certain circumstances, TREZA COSMETIC may provide a partial refund where permitted, including situations where:

  • The returned product is not in its original condition.

  • Packaging, accessories, or other components are missing.

  • The product has been damaged due to customer handling or use.

  • Only part of an order is eligible for a refund.

The final refund amount will depend on the condition of the returned product and the circumstances of the return.

Exchanges

  • Exchanges are generally available only for products that are defective, damaged, or incorrectly supplied.

  • Exchange requests must be submitted within 7 days of delivery.

  • Customers may be required to provide photographs or videos showing the issue before an exchange is approved.

  • Exchanges are subject to product availability.

To request an exchange, contact us at support@trezacosmetic.com or +91 7990096457.

Order Cancellations

  • Orders may be cancelled before they are shipped, subject to the order status.

  • If an order has already been dispatched, it may not be possible to cancel it. In such cases, the request may be handled under our return process.

  • Refunds for eligible cancelled orders will be processed according to the applicable refund procedure.

Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, incorrect, or missing from your order, please contact TREZA COSMETIC within 48 hours of delivery.

Please provide your order number along with clear photographs or videos of the package and product so that our team can review the issue and provide an appropriate resolution.

Contact Us

For any questions or requests regarding returns, refunds, exchanges, or cancellations, please contact:

TREZA COSMETIC
Uper Ground Floor, Shop 15,16 Laxmi Dhara Complex, Varachha Road, Baroda Prestige Bazar, Surat, Gujarat - 395006
Phone: +91 7990096457
Email: support@trezacosmetic.com
Website: www.trezacosmetic.com