Shipping Policy

At TREZA COSMETIC, we strive to deliver your cosmetic products safely and efficiently to your doorstep. Please review the following shipping information before placing your order.

Shipping Coverage

  • We currently deliver across India to major cities, towns, and serviceable PIN codes.

  • International shipping is currently not available.

  • Delivery availability may vary depending on the destination PIN code and courier service coverage.

Shipping Charges

1. Standard Shipping

  • Free shipping is available on orders above ₹499.

  • A flat shipping fee of ₹50 applies to orders below ₹499.

2. Express Shipping

  • Express delivery may be available for selected locations and orders.

  • Additional charges may apply for express shipping.

  • Applicable express shipping charges and delivery estimates will be displayed at checkout, where available.

Order Processing Time

  • Orders are generally processed and dispatched within 1–2 business days after successful payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next working day.

  • Processing times may occasionally vary during sales, promotional periods, or circumstances beyond our reasonable control.

Estimated Delivery Time

After dispatch, estimated delivery timelines are generally:

  • Metro Cities: 3–5 business days

  • Non-Metro Cities: 5–7 business days

  • Remote Areas: 7–10 business days

These are estimated timelines and may vary depending on the destination, courier service, weather conditions, public holidays, or other unforeseen circumstances.

Tracking Your Order

Once your order has been dispatched, tracking details will be shared with you through your registered email address or mobile number, where available.

You may use the tracking information provided to monitor your shipment through the respective courier partner's tracking system.

If you require assistance with your shipment, you can contact TREZA COSMETIC at:

Phone: +91 7990096457
Email: support@trezacosmetic.com

Delivery Guidelines

  • Please ensure that your shipping address, PIN code, contact number, and other delivery details are entered correctly during checkout.

  • TREZA COSMETIC will not be responsible for delivery issues resulting from incorrect or incomplete address or contact information provided by the customer.

  • If a delivery attempt is unsuccessful, the courier partner may make additional delivery attempts before returning the package to us.

  • If an order is returned due to an incorrect address, recipient unavailability, or repeated failed delivery attempts, additional shipping or re-delivery charges may apply where applicable.

Damaged or Missing Items

If you receive a package that appears damaged, tampered with, or contains missing items, please notify TREZA COSMETIC within 48 hours of delivery.

For quicker resolution, please provide:

  • Your order number

  • Proof of purchase/order confirmation

  • Clear photographs or videos of the package

  • Photographs showing the damaged or missing product(s), where applicable

Please contact our support team at support@trezacosmetic.com or +91 7990096457 for assistance.

TREZA COSMETIC
Uper Ground Floor, Shop 15,16 Laxmi Dhara Complex, Varachha Road, Baroda Prestige Bazar, Surat, Gujarat - 395006
Phone: +91 7990096457
Email: support@trezacosmetic.com